Sanalive

Terms of use

Effective 11 November 2026.

These terms apply to an organization that opens a Sanalive account, and to a listener who follows a session by link or QR code. Organization means the customer, for example a church, a higher-education institution, or another community. Session means a service, lecture, seminar, or other event the organization sends to the service. The service is provided by Verso Consulting Oy (business ID 3162168-6, Peltolankatu 21 D 28, 80220 Joensuu, Finland) under the name Sanalive (sanalive.ai). Personal data is described in the privacy notice.

The service

Sanalive uses AI to turn speech into live text and, when the organization chooses, a spoken translation. Speech that reaches the microphone may be the main speaker’s or, if others are on the same feed, theirs as well. A listener opens a link or QR code, picks a language, and does not need an account. After the session the organization can read and copy the transcript and the translation. The service can also prepare a summary and discussion questions.

Interpretation can be wrong, incomplete, or delayed. It is not a certified interpreting service, and it does not replace a person when exact wording is essential. Do not use a translation as the only basis for a safety instruction, an emergency message, or a medical, legal, or financial decision.

The organization’s responsibilities

The organization is responsible for making sure that:

  • it has the right to send speech into the service, including when the microphone picks up someone other than the main speaker
  • speakers and other participants have been told about live interpretation, that the transcript is kept until the organization deletes the session, and that speech which reaches the microphone can appear as text and translation
  • before a session in which people other than the main speaker may be heard, participants have been told in advance and again at the start of the session
  • it decides the microphone. If a room microphone is used, it offers a way to speak without being captioned
  • there is a lawful basis for the processing, including when the speech includes religious or other sensitive content. Sanalive does not choose that basis. If participants may include minors, the organization assesses use of the service separately.
  • the listen link is shared only with people the session is meant for
  • account users are authorised by the organization, and access is removed when someone leaves
  • it has the right to submit a website address for scanning, and it chooses which names and terms from that site are stored

Website scan

The organization may ask us to read its public website and, based on the website, suggest names, places, titles, and slogans for the glossary. Only an authorised user may submit the address. A scan is the organization’s instruction to handle that data as follows:

  • we read the page given and a few about or contact pages on the same site
  • we remove email addresses, phone numbers, and street addresses before the text is used to pick terms
  • we show the suggestions to the operator
  • we store in the glossary only the rows the operator selects

The organization confirms that:

  • the address is its own site, or it has the right to ask for that site to be read for this purpose
  • there is a lawful basis for the processing, including where a name can reveal religious belief or other sensitive information
  • it has informed people where the law requires it
  • it will remove a name if the person objects, if the person is a child, or if the name should not have been stored

The organization is responsible to Verso Consulting Oy for loss caused by the address it submitted or by the rows the operator chooses to store. Liability that comes from processing outside those instructions, or from a breach of the processor’s own duties, stays with Verso Consulting Oy. These terms do not remove a person’s rights, or liability that mandatory law does not allow to be limited.

Accounts

Operators sign in with email. Do not share your password. Operators of the same organization can see one another’s names and emails, and that organization’s sessions. A new organization may need approval before the first live session. Any trial and the current prices are on the pricing page.

Listeners

A listener may use the link to follow that session. Do not pass the link to people outside the session if the organization did not mean it to be shared. Joining does not ask for a name and does not require an account. The visit is still not anonymous: the privacy notice describes what we process about a listener. The listener is responsible for their own device, connection, and volume.

Acceptable use

Do not use the service unlawfully, in a way that infringes someone else’s rights, to disrupt the service, to bypass security, or to load it automatically. It is meant for live events, not for a call centre, continuous background audio, or other use far outside a live gathering. We may suspend use that threatens the service or breaks these terms.

Content and rights

Rights in the session belong to the organization, the speakers, or other rightsholders. Verso Consulting Oy may process that content only to provide the service and for the quality improvement described in the privacy notice. The organization may instruct us in writing that its session content is used only to deliver that organization’s service. Send that instruction to privacy@sanalive.ai. We do not train general-purpose language models on the content, and we do not allow our providers to do so.

The software, the interface, and the Sanalive name belong to Verso Consulting Oy or its licensors. Use of the service does not transfer those rights to the organization.

The organization may use Sanalive only for live interpretation under its own subscription. The service, its interface, software, or technical implementation may not be copied, imitated as a competing service, resold, or offered onwards to third parties as your own service. This does not limit the organization’s right to use the session transcript and translation in its own work.

Data processing

For the content of a session, the organization is the controller and Verso Consulting Oy is the processor. The same split covers speech the microphone picks up in addition to the main speaker. We process that content as set out in these terms and the privacy notice: live captions, translation, optional voice, keeping the transcript for the organization, and the quality review described in the notice. We do not keep a recording of the original audio, and we do not store the spoken translation as an audio file. Processing takes place in the European Economic Area. It lasts for the subscription, and a given session is kept until the organization deletes it or the account ends. Deletion covers the transcript, translations, summary, and questions. The glossary is kept until the organization deletes it or the account ends. Text read from a website is used only for that scan and is not stored as content.

We process the content only on documented instructions, keep it confidential, protect it, help the organization with data-subject requests and personal-data breaches, and delete it when the organization asks or the account ends, unless the law requires us to keep a record. Subprocessors work under the same limits. A list is available from privacy@sanalive.ai. If we believe an instruction breaks the law, we will say so.

Availability and liability

We work to keep the service available, but a network, device, browser, or outside failure can interrupt interpretation. We are not responsible for the content of the session or for what the organization sends into the service.

These terms do not limit liability that Finnish or EU law does not allow us to limit. Otherwise our liability to the organization is limited to the fees paid for the service in the month before the event that caused the loss, and if no fee was paid, to the amount the organization paid for the service in the past month.

Law and changes

Finnish law governs these terms. Disputes are handled by the courts of Finland. This does not limit a listener’s mandatory rights, or the courts of the country where they live, where those rights cannot be waived.

We may update these terms when the service or the law changes. The new version is posted on this page. When we can, we email the account about a material change. Contact: privacy@sanalive.ai. Questions about the content of a session go to the organization.